Customer Service Administrator – 243 – £22k

Princes Risborough, Buckinghamshire

£22k

Working for this not-for-profit organisation, an exciting opportunity has arisen to work as part of a team to be responsible for processing all membership applications and acting as the first point of contact for all membership enquires.

This is a hybrid role so will require you to work once a week in the office in Bucks and the remaining days working from home. 

You will provide excellent customer service to both internal and external customers by carrying out day to day administration requirements, and effectively dealing with their enquiries via the telephone, email or letter.

Administration
• Accurate maintenance of CRM database
• Provide administrative support to the Chartered Team Leader
• Archive Chartered-related documentation 
• Effectively respond to all queries related to the Chartered standard via e-mail, phone and web chat, in line with agreed SLAs for response times. Provide consistently high levels of customer service to all stakeholders.
• Communication with Assessors to assist in coordinating assessor availability for both written submissions and interviews.
 

Processes & Procedures
• Apply robust operating procedures for the administration of processes, both for UK and international applicants, including the review and processing of applications, supporting the end-to-end process from application submission to issuing of results, handling of any feedback.
• Pro-actively seek out business and process improvement opportunities

Experience

• Worked within a high-quality and busy customer service environment
• Good knowledge of Microsoft Word, Excel, Outlook and CRM databases

Skills

• Excellent written and verbal communication
• Good relationship building with customers and colleagues
• Well-developed teamwork skills
• Strong organisational skills