175 – Compliance Estimator

Compliance Estimator

Based in Bracknell

£23,500  – Pension Scheme, Life Assurance – 4 times annual gross reference salary (after confirmation), 26 Annual Holidays

37 hours per week, Mon – Thursday 8.30am-5pm and on Friday 8.30am-4.30pm

Our client is a non-profit distributing, member-based association promoting knowledge and providing specialist services for construction and building services stakeholders.

The Compliance Estimator will provide support to Compliance team by generating quotes, envelop area/volume calculation, database population and query resolution.

As a Compliance Estimator your main duties will be:

• Using company CRM system for services and customer administration.
• Envelope area/volume calculations from engineering drawings – both hard and soft copy using available professional software.
• Dealing with customer bookings from initiation to completion of service.
• Population of databases, including customer and order details input to operational systems
• Collaboratively processing and managing customer complaints and feedback and escalating to the correct contact point as and when required.
• Collaboratively processing engineer and client enquiries and escalating to the correct contact point as and when required.
• Ensuring high standard of customer service, including dealing with queries, provision of quotations, updating on the status of service provision, etc.
• Maximising resource efficiency through effective future allocation via the internal booking system.
• Disseminating and sharing knowledge as well as training other staff members in your area of expertise as and when possible.
• Undertaking intra-departmental cross functional activities as and when required e.g., Quality Assurance, call covers and other administrative activities. Covering for Senior Estimator during absence and holiday seasons
• Assisting with continuous departmental improvement by feedback, ideas and suggestions where applicable
• Contributing to and ensuring compliance with ISO and other company accreditations.

To be successful in this role you will possess the following Skills and Knowledge:

• Excellent mathematical skills in order to perform envelope area/volume calculation on complex shapes.
• Excellent written and verbal communication skills.
• Computer literate and proficient with Microsoft Office – Excel, Word.
• Ability to work without supervision.
• Accuracy and attention to detail.
• Ability to interpret construction engineering drawings.
• Thorough understanding of Building Regulations Part E, L, F and Building Standards Section 5 & 6 (Desirable).
• Good team player.