Customer Account Advisor – fluent German speaker
Based in High Wycombe
Salary £23,000 – £27,000 DOE
Hours of work are 8.30am – 5pm – Monday to Friday
Our client is a leading Healthcare Product company and they are currently recruiting for a fluent German speaking Customer Account Advisor.
In this role the successful candidate would be responsible for managing customer queries, placing orders and processing escalations across a number of communication channels. The role would require you to confidently liaise with different departments, communicate to higher levels within the business and work closely with the Sales Manager. The Customer Account Advisor is also responsible for identifying up-sell/cross-sell opportunities within our clients UK & European market and achieving them by working towards a monthly sales target.
To be successful for the role, you will :-
Be a fluent German speaker.
Have at least 2 years Customer Service/Account Management Experience.
Ideally, have a background knowledge of the Healthcare industry, however this is not essential.
Have experience with using Sage or other comparable CRM systems.
Have experience with Microsoft Office/365.
Have a proven track record of exceeding sales/service targets.