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As a Inbound Customer Service Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confidently liaise with different departments and communicate to higher levels within the business.

Tasks

  • Determine customer requirements and identify the best solutions in-line with company processes and procedures.
  • Process customer orders via calls, emails or web orders.
  • Accurately process and manage enquiries, quotes, sales orders and invoices.
  • To charge the correct carriage as applicable.
  • Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.
  • To pro-actively promote new products and support the customer’s needs and requirements.
  • To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
  • Collaborate with Sale Reps to continuously improve customer service and sales growth.

Skills

  • Excellent communication skills across all platforms with internal teams and external customers.
  • Excellent customer service skills and confidence to deal with difficult queries/complaints.
  • Multi-task, prioritise, manage time and workload effectively.
  • Ability to maintain constant professionalism both internally and externally.
  • Customer centric attitude.
  • Ability to work in a team to ensure high level of service for entire customer journey.
  • Ability to learn quickly and retain information accurately in an ever-changing industry.
  • Experience with CRM systems.

Working hours –

  • Working hours are 08:30am-17:00, Monday-Friday.
  • No weekend working (expect yearly stock take).
  • Over-time may be available.
  • 20 days holiday + Christmas break.
  • Annual Leave by exception only during month end.

Training & Development

  • Calendarised technical training and support will be provided by Amanda/Team
  • Working with the Reps when they are in the office
  • Working with our closest suppliers when they are in the office.
  • Calendarised visits to dental labs/roadshows to understand their working environment.
  • Weekly morning catch up meeting to discuss stats/orders/issues etc.

General Expectations

  • To pro-actively promote new products, support the customer’s needs and requirements and ask for any business where possible.
  • To support the in-house digital team when necessary in all aspects of that role,
  • To work collectively as a team; supporting each other and the rest of the business to give the customer the best experience possible.
  • Maintain high quality CRM records and calendars
  • Adhere to all company policies and procedures 

As a Inbound Customer Service Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confid...

Salary - £26000 - £27000 basic plus OTE £35k Uncapped

Location: High Wycombe

Overall function of the job:

To focus on the sales of both Bottled and Point of Use water coolers into SME’s.  This role comprises of 30% sales, account management and customer service for existing customers and 70% focus on new business generation from cold calls. Role will also involve surveying sites for plumbing requirements. Travel to areas covered by the depot is expected and office days in the depot will be required. Representative will be working within a ‘mini team’ environment also comprising a telesales agent. 

KEY PERFORMANCE MEASURES

Targets:

  • Achieve all new business sales targets whilst also ensuring profitability.
  • Commissionable performance against targets.

Activity:

  • Prospect for and build database of new business opportunities within a defined geographical area, identify and record buyer’s details, their current provisions and pricing.
  • 20+ business cards collected per day from cold calls, 1-2 recorded leads attended per day. – New Business
  • Proactive telephone calling expected when not working in the field.
  • Pipeline and database is updated daily.

Portfolio:

  • Develop and Manage Portfolio of Key Clients, maximise these accounts and reduce quits.
  • Portfolio is in positive growth; customer interactions are recorded, and queries are resolved quickly.

Administration:

  • Produce formal documents, proposals and reports as and when required.
  • Submits all required information in a professional accurate and timely manner.

Reporting:

  • Complete a weekly journey plan, record all customer contacts, retain business cards collected and submit pipeline.
  • All reporting is completed in full and to the timescales set.
  • Ensure adherence to all H&S requirements.
  • H&S standards maintained at all times.
  • To undertake any other additional tasks as required by the Company.          
  • Completed within agreed timescales.

Personal Competencies:

  • Ability to work under pressure and achieve monthly sales targets.
  • Work on own initiative as well as part of the team.
  • Competent in planning and developing sales strategies.
  • Strong Communication skills – written verbal and listening.
  • Ability to proactively manage a varied and demanding workload.
  • Good eye and keen attention for detail.
  • Excellent customer service skills

Knowledge:

  • Basic understanding of the business world.
  • Knowledge of sales cycle in a business-to-business role.
  • I.T Literate. Microsoft Teams used extensively within the business.

Key Requirements:

  • Proven sales track record desirable but not essential and training and mentorship will be given.
  • Cold calling experience desirable.
  • Full UK driving licence.

Other features of the job that require emphasising:

  • This role is heavily biased towards hunting down new business in the field and therefore a large amount of travel will be expected. 
  • The position requires you to act as a ‘hub’ pulling together many parts of the business with a ‘sales focus’ you will need to build and maintain many relationships internally.

Salary – £26000 – £27000 basic plus OTE £35k Uncapped Location: High Wycombe Overall function of the job: To focus on the sales of both Bottled and Point of Use water coo...

Marlborough

Our Client, a bespoke home renovation company based in Basingstoke are looking to recruit a Quantity Surveryor to join there team who are based in Marlborough.

JOB PURPOSE

Be responsible for managing all commercial aspects of a project in conjunction with Senior QS. Working in coordination with the site team to maintain high standards of quality and profit.

MAIN RESPONSIBILITIES

GENERAL

  • Have a good understanding of traditional building methods and products associated with the construction of new or refurbishment of listed buildings and up-market period houses.
  • Be confident in dealing directly with Architects, Quantity Surveyors, Clients and Subcontractors.
  • Be able to keep a tight control on potentially high numbers of variations on a large project, assisting site managers and contracts managers in recording all variations, pricing them and accurately recording their effect on final accounts and ensure that CVI’s and AI’s are received for all variations
  • Work with the Senior QS?in the calculation and preparation of all company valuations and final accounts.
  • Work with the Senior QS to prepare and present monthly job cost analysis data.
  • Analyse current methods and procedures and develop improved methods of working.
  • Assume full control of subcontract orders, applications and assist with subcontract enquiries and procurement.
  • Assume responsibility for subcontractor package and account management including carrying out detailed re-measures
  • Overall responsibility for ensuring that all subcontract/supplier orders placed are within budget.
  • Liaise directly with Contracts Managers and Site Managers to ensure that all variations are recorded on CVIs and copied to all interested parties.
  • Ensure that reminders are sent to Contracts Managers at the appropriate time and that retentions are collected in full without delay.
  • Try to ensure that PQS's cost reports to clients are up to date.
  • Report to line manager as soon as any individual budget is exceeded or likely to be exceeded.
  • Communicate also on all matters affecting the performance of projects, employees, associates, and the commercial interests of the company.
  • Ensure that no deposits are paid to third parties without equivalent sums first being paid to ourselves.
  • Ensure that valuations and final account for each contract are formatted / presented to suit the exact requirements of the individual PQS/architect/client, in order to speed up the certification process.
  • Responsibility for ensuring that VAT assessments/calculations are correct.

KNOWLEDGE

  • HNC in Construction or relevant Degree level qualification
  • Detailed knowledge private residential building contracting.
  • Awareness of property taxation matters and contractual law
  • Have a good technical understanding of traditional and modern building methods and products associated with refurbishment and new build projects of both traditional and contemporary design in the prime and super prime residential sector.

SKILLS

  • Have a good working knowledge MS Office - Intermediate level of Excel
  • To be able to write clear and precise communications which might include detailed and complex figures, calculations and specific building information.
  • Strong numeracy and financial management skills and the ability to learn construction management IT packages.
  • Do take offs and remeasures of broad range of subcontract packages using take off software

EXPERIENCE & BEHAVIOURS

  • Act in a manner befitting the status and responsibility of a Quantity Surveyor and of the image of the company.
  • A practical, logical and methodical approach to thinking and problem solving
  • Be confident in dealing directly with Architects, Quantity Surveyors, Clients and Subcontractors

Marlborough Our Client, a bespoke home renovation company based in Basingstoke are looking to recruit a Quantity Surveryor to join there team who are based in Marlborough. JOB PURPOSE Be responsible f...

Are you looking for a new job where you can develop in your career? Our client, a chartered bodied membership organisation based in Princes Risborough, is looking for a Service Innovation Assistant to join their team.

Main Purpose of the Role

Provide consistently high standards of customer service to all stake holders through the effective use of processes and systems, ensuring work is completed against agreed targets and KPIs. Provide effective administration of company accreditation, ensuring smooth information flow between key stake holders.

Career Development

We are a learning organisation and want our employees to learn and grow during their time with us. They can do this by personal development days, our fantastic knowledge share calendar of events which enables colleagues to share their knowledge with each other as well as access to a coach or mentor to help employees to navigate their chosen career paths and by shadowing in other departments is a popular way to learn about the roles and challenges across the different functions.

Key Responsibilities

  • Archive qualification-related documentation in conformance with company’s Retention Policy
  • Provide administrative support to the Team Leaders
  • Accurate maintenance of database and paper records
  • Ad hoc duties within scope of role and sphere of influence Customer Service & Communication
  • Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience
  • Effectively respond to all queries via e-mail, web chat and phone, in line with agreed SLAs for response times. Provide consistently high levels of customer service to all stakeholders.
  • Communication with the Membership Panel to assist in coordinating availability for application reviews Processes & Procedures
  • Apply robust operating procedures for the administration of qualifications, both in the UK and overseas, including creating examination and certification events, issuing results and handling queries and appeals. Pro-actively seek out business and process improvement opportunities
  • Efficient coordination of the exam processes

Person Specification

  • GCSEs including Maths and English or equivalent.
  • Experience within a customer services role with effective communication skills via e-mail, telephone, and web chat
  • Minimum intermediate level Microsoft Office and database IT skills
  • Strong time management and organisational skills
  • High degree of attention to detail and accuracy
  • Strong communication skills -both verbally and in writing -to effectively communicate with a range of stakeholders
  • Good problem-solving skills
  • Relationship building skills –developing and maintaining good relationships with customers and colleagues.

Are you looking for a new job where you can develop in your career? Our client, a chartered bodied membership organisation based in Princes Risborough, is looking for a Service Innovation Assistant to...

High Wycombe - Office Based

General Expectations

  • To call and manage the 70% of customers not handled by the reps and ensure we build relationships with them.
  • To support the reps and help manage the top 30% of customers.
  • To pro-actively promote new products, support the customer’s needs and requirements and ask for any business where possible.
  • To support the in-bound team when necessary in all aspects of that role, however the earlier we make our outbound call and thereby reaching the customer first, this will help reduce the pressure on the volume handled by the inbound team.
  • To work collectively as a team; supporting each other and the rest of the business to give the customer the best experience possible.
  • To charge the correct carriage as applicable.

Outbound Call Activity

  • To make a minimum of 25-35 proactive outbound calls daily to your customer base – this should happen during the first part of your day I.e. before lunch.
  • To achieve a minimum 50% call to order conversion rate. I.e. to take an order 1 out of 2 calls.
  • To aim to hit your monthly targets in both Turnover and GP.
  • At End of Month period to contact top 20% of customers not already called on by the rep.
  • End of Month period to make contact with a minimum of 50 outbound calls per day to the remaining 70% of your customer base.

Personalised Call Plan

  • To create your own personalised FLEXIBLE call plan.
    •  it will be flexible to allow for the administrative function of your roles as well.
  • The call plan will also address the following:
    • On a weekly basis which customers should be targeted
    • Call to reps each morning between 8.30 - 9.15am
    • All outbound calls to start between 9.15 - 9.30am
    • Aim to reach minimum outbound call target before lunch time
    • From lunch time onwards Inbound support/ Admin/Invoicing / Paperwork / Catch up / Outbound calls if possible
    • Minimum of 30 pro-active outbound calls daily
    • Minimum 50% call to order conversion rate
    • A ‘branded’ calls week
    • End of Month week
    • Top 30% focus plan
    • Remaining 70% customer base plan

Working hours –

  • Working hours are 08:30am-17:00, Monday-Friday.
  • No weekend working (expect yearly stock take).
  • Over-time may be available.
  • 20 days holiday + Christmas break.
  • Annual Leave by exception only during month end.

Training & Development

  • Calendarised technical training and support will be provided by Amanda/Team
  • Working with the Reps when they are in the office
  • Working with our closest suppliers when they are in the office.
  • Calendarised visits to dental labs/roadshows to understand their working environment.
  • Weekly morning catch up meeting to discuss stats/orders/issues etc .

General Expectations

  • To pro-actively promote new products, support the customer’s needs and requirements and ask for any business where possible.
  • To support the in-house digital team when necessary in all aspects of that role,
  • To work collectively as a team; supporting each other and the rest of the business to give the customer the best experience possible.
  • Maintain high quality CRM records and calendars
  • Adhere to all company policies and procedures 

Other

  • Offer feedback and support on development of new Products
  • Offer support in setting up new digital media projects
  • Offer support and feedback in all digital marketing

High Wycombe – Office Based General Expectations Outbound Call Activity Personalised Call Plan Working hours – Training & Development General Expectations Other

Princes Risborough, Buckinghamshire

£22k

Working for this not-for-profit organisation, an exciting opportunity has arisen to work as part of a team to be responsible for processing all membership applications and acting as the first point of contact for all membership enquires.

This is a hybrid role so will require you to work once a week in the office in Bucks and the remaining days working from home. 

You will provide excellent customer service to both internal and external customers by carrying out day to day administration requirements, and effectively dealing with their enquiries via the telephone, email or letter.

Administration
• Accurate maintenance of CRM database
• Provide administrative support to the Chartered Team Leader
• Archive Chartered-related documentation 
• Effectively respond to all queries related to the Chartered standard via e-mail, phone and web chat, in line with agreed SLAs for response times. Provide consistently high levels of customer service to all stakeholders.
• Communication with Assessors to assist in coordinating assessor availability for both written submissions and interviews.
 

Processes & Procedures
• Apply robust operating procedures for the administration of processes, both for UK and international applicants, including the review and processing of applications, supporting the end-to-end process from application submission to issuing of results, handling of any feedback.
• Pro-actively seek out business and process improvement opportunities

Experience

  • Worked within a high-quality and busy customer service environment
  • Good knowledge of Microsoft Word, Excel, Outlook and CRM databases

Skills

  • Excellent written and verbal communication
  • Good relationship building with customers and colleagues
  • Well-developed teamwork skills
  • Strong organisational skills

Princes Risborough, Buckinghamshire £22k Working for this not-for-profit organisation, an exciting opportunity has arisen to work as part of a team to be responsible for processing all...

Full Time
Theale
Posted 1 year ago

Internal Sales Executive

Based in Theale (possible occasional travel to customer locations in the UK)

Monday to Friday 9am to 5.30pm

£25k + quarterly OTE

Our client is a value-added distributor of converged IP solutions.  Targeted primarily at the SME and Enterprise markets, these solutions are supplied to System Integrators, Value Added Resellers, Service Providers, Telcos and Online Resellers.

They are looking to recruit an additional Internal Sales Executive to join their sales team. The role will be part of a small, dedicated team selling their range of Connectivity products and services into the Service Provider market. This is a market showing substantial growth so this role will combine account management of existing (smaller) customers, assisting with management of larger accounts and prospecting for new customers.

The experience required for the position will ideally have been gained from working in a technology distribution environment. It will require:

  • Demonstrable sales ability over a minimum period of 2 years
  • Experience in using MS Outlook, Excel and Word for business purposes and CRM systems.
  • Education to GCSE level.
  • Well-developed communication skills, both written and verbal.
  • Good punctuality and time management
  • Clear telephone manner and good listening skills
  • Driving ambition to succeed and a desire to be an integral part of a growing organisation.
  • An outgoing and presentable manner when communicating with customers, suppliers and colleagues, even when under pressure.
  • Some technical knowledge of UC and/or networking products.
  • A strong ‘can do’ approach.
  • Ability to take initiative and to work under pressure with minimal supervision.
  • Commercial awareness of factors affecting customers and the profitability of the Company

Job Features

Job Category

Permanent

Internal Sales Executive Based in Theale (possible occasional travel to customer locations in the UK) Monday to Friday 9am to 5.30pm £25k + quarterly OTE Our client is a value-added distributor ...

Full Time
Princes Risborough
Posted 1 year ago

Partnership Development Manager

Salary: £35,000 - £45,000 per annum depending on experience + commission

Permanent Full time - 35 hours per week + fantastic benefits

Hybrid Working – Home Based/Princes Risborough

Our client is  a professional membership organisation that sets the standards for the project profession.

An exciting opportunity has arisen for a Partnership Development Manager to join their team!  Reporting into the Head of Commercial Partnerships, your role will be to build effective relationships and engagement with a portfolio of corporate partners, across a range of sectors, to increase their overall spend with the business. You will understand customer needs and communicate our clients’ products and services appropriately. You will also act as an ambassador for the company and adopt a consultative sales approach.

Qualifications

  • Educated to degree level or equivalent - desirable

Experience

  • Sales and key account management experience
  • New business development experience – desirable
  • Experience of membership and/or professional organisations – desirable
  • Experience of the training, education or academic sector - desirable

Skills

  • Excellent relationship management and customer service
  • Excellent communication, both written and oral
  • Good IT skills including Word, Excel, PowerPoint, and CRM tools

Job Features

Job Category

Permanent

Partnership Development Manager Salary: £35,000 – £45,000 per annum depending on experience + commission Permanent Full time – 35 hours per week + fantastic benefits Hybrid Wor...

Full Time
Kent
Posted 1 year ago

Data Protection Officer

Based in Sevenoaks, Kent

£80,000 - £85,000

Benefits - 25 days holiday, plus bank holidays and a day off for your birthday, Staff referral scheme, Employee discount with 100s of retailers, Salary sacrifice schemes, Private Medical Insurance and Life Assurance

Our client is a FCA regulated industry.

The Data Protection Officer (DPO) will ensure our client meet its obligations under the Data Protection Act 2018 (DPA 2018). Reporting to the Chief Compliance Officer, the DPO will monitor compliance and data practices internally to ensure that the business and its functions comply with the applicable requirements under the DPA 2018 and relevant national legislation. The DPO will be responsible for advising on, and where required, carrying out staff training, data protection impact assessments and internal audits. The DPO will also serve as the primary contact for supervisory authorities and individuals whose data is processed by the organisation.

The DPO straddles above all business lines in an independent advisory role to help the business maintain perspective on what constitutes “doing the right thing” – albeit on a risk-based approach.

The role is designated on the basis of professional qualities and, in particular, expert knowledge of Data Protection Law and practices and the ability to fulfil the tasks referred to in DPA 2018.

The successful candidate will have :-

Qualifications

  • Graduate or post-graduate qualification required.
  • Good educational background with information technology programming and project management  qualifications desirable.
  • Hold at least one data protection and/or privacy certification, such as CIPP, CIPT, CIPM, ISEB, etc. (preferred) or willingness to achieve one of the above qualifications within a short period of joining.

Experience

  • 5 years’ experience within a compliance, legal, audit and/or risk function, with a minimum of two years’ experience in privacy and data protection compliance.
  • Ability to demonstrate leadership and project management experience.
  • Familiarity with privacy and security risk assessment and best practices, privacy certifications/seals and information security standards certifications.
  • Sound understanding of and familiarity with information technology programming and infrastructure, and information security practices and audits.
  • Adequate self-awareness and confidence to acknowledge knowledge gaps and seek to fill them from reliable sources.
  • Sufficient understanding of the processing operations carried out, as well as the information systems, data security and data protection needs.
  • Ability to understand and comply with documented processes and procedures.
  • Previous people management experience desirable.
  • Experience in developing policy and compliance training.
  • Experience in working in an FCA regulated industry.
  • Strong knowledge of UK privacy and data protection regulations, and a good understanding of other major privacy frameworks and evolving legislation.
  • Sufficient knowledge of information technology and data management systems required.
  • Ability to work unsupervised, exercise leadership and influence change.
  • Strong change and project management skills, including the ability to manage time well, prioritise effectively and handle multiple deadlines.
  • Ability to undertake large, long-term projects, develop alternative methods to complete them and implement solutions.
  • Ability to use independent judgement and discretion when making majority of decisions.
  • Detail-oriented approach needed to recommend and implement strategic improvements on a range of data privacy and data protection issues.

Job Features

Job Category

Permanent

Data Protection Officer Based in Sevenoaks, Kent £80,000 – £85,000 Benefits – 25 days holiday, plus bank holidays and a day off for your birthday, Staff referral scheme, Employ...

Full Time
Reading
Posted 1 year ago

Enterprise Risk Manager

Based in Reading

Up to £75k + 10% bonus

Our client is a global telecoms company based in Reading.  They are currently recruiting an Enterprise Risk Manager to join their growing team.

The Enterprise Risk Manager will play a key role in the development and implementation of Enterprise Risk Management (ERM) by delivering on risk management priorities, providing risk expertise on all aspects of the Risk framework and working with key stakeholders to deliver effective and efficient risk management in their directorates.

The role will be responsible, together with the Head of ERM, directorate Risk Sponsors and other members of the team to ensure their ERM meets the needs of the business, drives proactive risk related behaviours and culture, and partners with the business to ensure that risks are adequately considered in key decision making processes.

The role is required to influence and educate stakeholders at all levels about the importance of ERM and the part they play in it. It will involve working cross functionally to enable the achievement of good risk related outcomes for the business

The successful candidate will :-

  • Be a Risk Professional, with 5+ years’ experience working in a Big 4 consultancy, national or multinational company, FTSE 100 or similar. This includes a track record developing and implementing risk management frameworks and practices, and driving improvements and value add for the business.
  • Proven track record of good stakeholder relationships. This includes good communication and interpersonal skills, with the ability to build rapport, challenge and positively influence stakeholders, without having a direct reporting relationship.
  • A self-starter who can be relied upon to act on initiative and take full ownership of deliverables and has the ability to manage competing priorities. This includes the ability to act independently while guiding and training others on achieving compliance with risk management requirements and standards.
  • Proven analytical skills with a naturally curious and inquisitive approach, with ability to identify the nature of a problem, deconstruct it and work with the business to address it. This includes experience of developing engaging reports for various audiences, being able to summarise information in plain English, and having excellent attention to detail.
  • A good understanding of larger businesses and applying risk management in key decision making processes such as for strategic initiatives, major projects or transactions. This will be supported by a working knowledge of corporate practices in areas such as strategy & planning, change & transformation, technology, finance, human resources, governance, legal and regulatory compliance, sales, marketing and communications.
  • A good understanding of the sector, technologies and products, a degree or professional business qualification and a proficient user of MS Office applications (Outlook, Word, Excel, PowerPoint and Teams). 

Enterprise Risk Manager Based in Reading Up to £75k + 10% bonus Our client is a global telecoms company based in Reading.  They are currently recruiting an Enterprise Risk Manager to join t...

Full Time
Theale
Posted 1 year ago

Business Development Manager

Based in Theale (possible occasional travel to customer locations in the UK)

Monday to Friday 9am to 5.30pm

£45,000k + quarterly OTE

Our client is a value-added distributor of converged IP solutions.  Targeted primarily at the SME and Enterprise markets, these solutions are supplied to System Integrators, Value Added Resellers, Service Providers, Telcos and Online Resellers.

They are looking to recruit a Business Development Manager to join their sales team.  The role of the Business Development Manager will be to drive business growth of the company’s portfolio of VoIP and Networking solutions as well as its range of Technical Services.

This is a senior sales role with responsibility of developing higher value accounts within the System Integrator and Service Provider markets; recruiting new partners, helping them to gain momentum and then managing their growth.

Integral to the sales department, the role will also involve close co-operation with all internal departments, in particular Marketing (to support business development activities and help identify new opportunities) and Technical Support (to ensure the right level of support and services are being provided) but also Operations and Finance.

A good working knowledge of Networking and/or VoIP technology will be required along with a good knowledge of the channels in either or both sectors. This knowledge will typically be gained through a minimum of 5 years’ experience of selling similar products into these markets.

The ideal candidate will also have:

  • Driving ambition to succeed and a desire to be an integral part of a growing organisation.
  • Good communication skills at all levels from sales floor to senior management.
  • An outgoing and presentable manner when communicating with customers, suppliers and colleagues.
  • Ability to take initiative and to work under pressure with minimal supervision.
  • Good time management skills and a strong regard for timescales and punctuality.

Job Features

Job Category

Permanent

Business Development Manager Based in Theale (possible occasional travel to customer locations in the UK) Monday to Friday 9am to 5.30pm £45,000k + quarterly OTE Our client is a value-added dist...

Business Development Manager

This role will be based in our Reading office however the role is field based, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

Salary – Competitive + Discretionary bonus scheme / 30 days' annual leave / Pension scheme / Private medical insurance (opt in) / Life Assurance and Income Protection / Cycle to work scheme / Digital GP and Wellbeing app / Refer a Friend scheme / Give as you Earn scheme / Long service awards / Access to flu jabs, eyecare vouchers, travel season tickets, travel clubs / Discounts on shopping vouchers and Vodafone contracts and Microsoft software

Our client is a Financial Services business who are asset finance lenders.  They have several offices based in the UK.

They have a friendly and flexible culture, and are a growing organisation that means there’s lots of opportunities to progress

Achievement of financial and non-financial targets within the designated markets as agreed from time to time with senior management.

Key responsibilities for this role would be:-

  • The acquisition, development, and local management (where required) of relationships within the designated markets.
  • The undertaking of, or participation within, projects as determined from time to time by senior management
  • Direct and indirect responsibility for delivering customer solutions aligned to the credit and product approvals, negotiate satisfactory customer documentation in conjunction with group legal.
  • Compliance with all aspects of corporate policy on a day-to-day basis, in particular the undertaking where required of credit applications, documentation, anti-money laundering and any other compliance or risk management related checks.
  • Portfolio of originated transactions to perform in line with Specialist Equipment Finance expectations in respect of arrears, delinquency and returns

Business Development Manager This role will be based in our Reading office however the role is field based, you will be able to work a blend of both home and office each week. You’ll be made to ...

Credit Manager Large Value Deal Team

This role can be based across any of our core locations Reading, London, Manchester or Cardiff, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction

Salary – Competitive + Discretionary bonus scheme / 30 days' annual leave / Pension scheme / Private medical insurance (opt in) / Life Assurance and Income Protection / Cycle to work scheme / Digital GP and Wellbeing app / Refer a Friend scheme / Give as you Earn scheme / Long service awards / Access to flu jabs, eyecare vouchers, travel season tickets, travel clubs / Discounts on shopping vouchers and Vodafone contracts and Microsoft software

Our client is a Financial Services business who are asset finance lenders.  They have several offices based in the UK.

They have a friendly and flexible culture, and are a growing organisation that means there’s lots of opportunities to progress

Working with a dynamic team responsible for protecting the bank from unexpected bad debt by way of responsible lending within the Lending Policy and Group Risk Framework.

The role of Credit Manager will be responsible for underwriting credit applications with exposures >£1m ensuring adherence to the Bank’s Lending Policy and Standards. Your particular focus will be in underwriting high value transactions and preparing detailed, balanced recommendations to higher mandate holders

Key responsibilities will be:-

  • Understand and apply the Asset Finance Lending Policy and Standards.
  • To assess and decision specific new business proposals within your approval authorities.
  • Identification and analysis of key risks including being able to shape and restructure a proposition that better suits customer needs.
  • Prepare and recommend proposals for decisioning by higher mandate holders.
  • To confidently present high value transactions to the Bank’s Credit Committee.
  • Contribute to the development/refinement of credit strategy, policy and processes.

Credit Manager Large Value Deal Team This role can be based across any of our core locations Reading, London, Manchester or Cardiff, you will be able to work a blend of both home and office each week....

Sales Support Administrator

This role will be based in the Reading office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

Salary – Competitive + Discretionary bonus scheme / 30 days' annual leave / Pension scheme / Private medical insurance (opt in) / Life Assurance and Income Protection / Cycle to work scheme / Digital GP and Wellbeing app / Refer a Friend scheme / Give as you Earn scheme / Long service awards / Access to flu jabs, eyecare vouchers, travel season tickets, travel clubs / Discounts on shopping vouchers and Vodafone contracts and Microsoft software

Our client is a Financial Services business who are asset finance lenders.  They have several offices based in the UK.

They have a friendly and flexible culture, and are a growing organisation that means there’s lots of opportunities to progress

The Sales Support Administrator will work as part of an established Sales Support Team, to enable effective day-to-day support for the Sales and introducer?

The role of Sales Support Administrator is an important role. You will ensure a smooth day-to-day workflow within various teams of Sales, Credit Applications, KYC, New Business, Customer Services and Collections.

Key responsibilities will include:-

  • To proactively support Sales by ensuring transactions are processed efficiently in all areas of the business.
  • To help develop strong and productive relationships with approved Introducers by providing an exemplary customer service experience.
  • Work closely with the Sales team and New Business team to achieve targets and agreed service levels.
  • Answer queries by telephone or email in a professional and timely manner.
  • Relay additional information required to introducers
  • Wherever able, promote the full range of products and services to new and existing Introducers
  • To provide vehicle balloon figures when requested by our approved Introducers by using the online CAP quoting tool

Sales Support Administrator This role will be based in the Reading office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new tea...

Full Time
Bracknell
Posted 1 year ago

Compliance Estimator

Based in Bracknell

£23,500  - Pension Scheme, Life Assurance – 4 times annual gross reference salary (after confirmation), 26 Annual Holidays

37 hours per week, Mon – Thursday 8.30am-5pm and on Friday 8.30am-4.30pm

Our client is a non-profit distributing, member-based association promoting knowledge and providing specialist services for construction and building services stakeholders.

The Compliance Estimator will provide support to Compliance team by generating quotes, envelop area/volume calculation, database population and query resolution.

As a Compliance Estimator your main duties will be:

  • Using company CRM system for services and customer administration.
  • Envelope area/volume calculations from engineering drawings – both hard and soft copy using available professional software.
  • Dealing with customer bookings from initiation to completion of service.
  • Population of databases, including customer and order details input to operational systems
  • Collaboratively processing and managing customer complaints and feedback and escalating to the correct contact point as and when required.
  • Collaboratively processing engineer and client enquiries and escalating to the correct contact point as and when required.
  • Ensuring high standard of customer service, including dealing with queries, provision of quotations, updating on the status of service provision, etc.
  • Maximising resource efficiency through effective future allocation via the internal booking system.
  • Disseminating and sharing knowledge as well as training other staff members in your area of expertise as and when possible.
  • Undertaking intra-departmental cross functional activities as and when required e.g., Quality Assurance, call covers and other administrative activities. Covering for Senior Estimator during absence and holiday seasons
  • Assisting with continuous departmental improvement by feedback, ideas and suggestions where applicable
  • Contributing to and ensuring compliance with ISO and other company accreditations.

To be successful in this role you will possess the following Skills and Knowledge:

  • Excellent mathematical skills in order to perform envelope area/volume calculation on complex shapes.
  • Excellent written and verbal communication skills.
  • Computer literate and proficient with Microsoft Office - Excel, Word.
  • Ability to work without supervision.
  • Accuracy and attention to detail.
  • Ability to interpret construction engineering drawings.
  • Thorough understanding of Building Regulations Part E, L, F and Building Standards Section 5 & 6 (Desirable).
  • Good team player.

Job Features

Job Category

Permanent

Compliance Estimator Based in Bracknell £23,500  – Pension Scheme, Life Assurance – 4 times annual gross reference salary (after confirmation), 26 Annual Holidays 37 hours per w...