Customer Service Staff are Vital to Most Organisations
Customer service is the key to any successful business. It enables the company to take on new customers, generate leads and retain existing ones. To ensure that your customer experience stays high, it’s important to hire a strong team of people who will work together and help you reach your goals. Think about the following when hiring customer service staff:
1. Background checks and references are important – When hiring someone for a customer service job, it’s important to ensure that they have a clean background and no criminal record. You also want to make sure that their references are legitimate and speak well of them. This will help you trust them with your customers’ data and protect against any potential fraud or abuse.
2. Communication skills – It’s important for customer service staff to be able to communicate effectively with customers. They need to be able to understand their concerns and handle difficult situations calmly and tactfully.
3. Computer literacy – In order to do their job, customer service staff often needs access to a computer and the ability to use it properly. They should also have basic knowledge of how email, chat and social media work in order to respond quickly to customer questions.
4. Patience and stamina – Customer service is a demanding job that can be extremely frustrating at times. Staff members need to have the patience and stamina to deal with difficult customers and manage busy work schedules.
“Had the best experience in my career so far, matched perfectly to new company and role available. Very professional service and great team and quick turn around’ these guys really know their stuff and the market they’re in. I would very highly recommend Recruits 4 u and Emily for end to end support. I’m very pleased I’m my new role THANK YOU”
Customer Service Experience
From the point of view of the customer service job candidate, here are some tips to follow while in employment and some of the points might come up during an interview so make sure you are able to demonstrate these abilities:
1. Dress professionally – When you walk into a customer service department, make sure that you present yourself in a professional manner. Make sure your hair is combed and your clothing clean and neat. This will help set the tone for the entire interaction with customers.
2. Be respectful – When someone addresses you by name, respond politely and attentively. Do not interrupt or argue with customers; instead, try to listen carefully and help them if you can.
3. Keep a cool head – When a customer is angry or frustrated, do not take it personally. Remember that they are just trying to solve their problem in the best way possible. Stay calm and collected, and respond logically to the customer’s concerns.
4. Use CalmVoice – Do your best to use a calm voice when answering questions from customers on chat or phone. When someone is upset, they may speak in a raised or angry tone that can be hard to understand.
5. Explain the process – When customers call customer service, it’s likely that they don’t know what to do next. Help them by explaining the process thoroughly and answer all of their questions. If you need some time to figure out what the customer wants, let them know and offer help getting started on the request.
“Both Emily and Jane always seem to get the perfect candidates for our business, it saves so much time and hassle during a recruitment process. A top company and I cannot recommend them highly enough!”
When hiring for your customer service team, keep these things in mind:
Checks
Background checks and references are important, so make sure to do your own research before hiring.
Communication
Communication skills are essential, as is the ability to handle difficult situations calmly and tactfully.
Skills
The staff member should have good computer literacy in order to answer customer questions effectively.
Composure
They need to be able to stay calm under pressure and have the patience and stamina necessary for a demanding job.
The most important aspect of any recruitment process is the employer-candidate interaction. To maximize your chances of finding the right job for you, it’s important to have a plan in place to get employers and candidates on board with your organisation. This can be as simple as distributing a helpful brochure to potential employees or sending out an email introducing yourself and outlining your vision for the company. Another key way we can help both employers and candidates is by creating a strong presence on social media. Not only will this allow us to reach potential employees and candidates easily, but it can also help improve the quality and experience range of those who respond. By showing your commitment to quality customer service, you’ll likely increase the chances that people will want to work with your company or organisation.
If you have any questions about our methods or would like help creating a recruitment plan that works for your organisation, please don’t hesitate to contact us.
